Cisco Call Manager Moh File Free To Ask
Cisco Call Manager Moh File Download And Configure

The one with the name of the Server will contains Server settings, for that specific VM, while the Cluster one, contains information about the whole cluster.

To get the XML file we have to press CtlU, where we get the output on the right.

In this example we will use the UCSInstallUCOS11.5.1.13901-3.sgn.iso.

I did this on our new standalone UCCX Vm ver 10.5. Post above steps uccx was playing the old MOH.

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Cisco Call Manager Moh File Free To Ask

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Ringback Tone Instead of MOH When Making Call to an Agent (UCCX).

Hello friends, Today we talk about a scenario for you UCCX, which implements the ability to send the ringback tone to the caller when the call is sent to the agent, and the agents phone rings.

The problem is that when a call is sent to an agent, in fact, CUCM performs a call transfer, and therefore the caller is put on hold (it is done by CUCM).

Thats why the caller hears Music On Hold (MOH), that is natural.

But very often customers do not like it, and they want to hear a ringback tone instead of MOH.

How to play a ringback tone during the call to the agent will be discussed in this post.

Because changing the algorithm of sending the call to the agent (ie, the fact of transfer) is not possible in CUCMUCCX, then in order to solve the problem we will substitute the existing MOH file with the MOH file playing ringback.

The name of the file is ringback.wav and we will use it in our example.

It should be noted that you can play any other message (wav-file), such as Call is sent to the agent., instead of the file with ringback.

Cisco Call Manager Moh File Download And Configure

So, at the first stage, we need to download and configure the MOH file with ringback tone in our CUCM.

Everything is standard here, and the sequence is the same as you set up a regular MOH file.

To play our ringback in a circle we use the checkbox Play Continuously.

Next, go to the administration interface of UCCX and select the desired Call Control Group, comprising IVR ports through which the call gets into your script.

They carry out a transfer, and their settings MOH will influence what file is played at a transfer ( Network Hold Audio Source ).

These settings can be made via CUCM as well, but in this case we will have to do the settings for each IVR port individually, which is inconvenient with a large number of ports.

Wow, our problem is solved: when making a call to the agent we hear the desired ringback tone.

PS. A similar task was previously one of the questions for CCIE Voice lab.

Reply Delete Replies Reply Unknown 12 January, 2016 15:03 Hi Benda, Thank you verymuch for this nice post.

I did this on our new standalone UCCX Vm ver 10.5.

Post above steps uccx was playing the old MOH.

Cisco Call Manager Download Moh File